Case Study
Pharma Sales Industry
The Challenge: Scaling Internal Operations with AI
The client, a mid-size firm in the pharma sales industry, was facing increasing pressure to improve internal operational efficiency across various business functions. The firm's internal teams frequently dealt with repetitive, knowledge-intensive tasks such as handling employee queries, reviewing contracts, managing IT helpdesk tickets, summarizing meetings, and responding to RFPs. These processes were not only time-consuming but also prone to inconsistencies, leading to delays and reduced productivity.
“Answering employee queries, reviewing contracts, and summarizing meetings now takes seconds instead of hours — boosting internal efficiency across departments by over 60% with Wizr Enterprise AI Studio.”
The key challenges included:
Employee Queries Management
Employees struggled to find quick and accurate information on HR policies, SOPs, and handbook documents.
Contract Review Process
Reviewing SOWs, MSAs, and other legal documents required manual comparison and validation, leading to longer turnaround times.
IT Helpdesk Support
The IT helpdesk team faced high volumes of repetitive queries, slowing down response times and reducing agent productivity.
Meeting Summarization
Manually summarizing meetings and creating follow-up action items was time-consuming and inconsistent.
RFP Content Search
Responding to RFPs required extensive manual effort to search and compile relevant information from past case studies and client pitches.
The client needed an AI-driven solution to automate these processes, improve efficiency, and deliver consistent outcomes across departments.
Wizr Labs and Wizr Enterprise AI Studio: Powering Intelligent Automation
Wizr Labs leveraged Wizr Enterprise AI Studio, a no-code platform for building enterprise AI applications powered by Generative AI and Large Language Models (LLMs). Using this platform, Wizr Labs rapidly built and deployed multiple AI applications tailored to the client’s business needs.
Key applications implemented included:
Employee Policy Bot
Conversational AI bot to provide instant answers to employee queries on HR policies, SOPs, and handbook documents.
Improved employee self-service and reduced dependency on HR teams.
Contract Review Assistant
Automated comparison of SOWs, MSAs, and other legal documents.
Highlighted key differences, discrepancies, and non-standard clauses.
Reduced contract review time by over 50%.
Helpdesk Bot
IT Helpdesk GPT for agent support
Automatically responded to common IT queries such as password resets, software installations, and troubleshooting guides.
Enhanced productivity of IT support agents by handling repetitive tasks.
Meeting Summary Bot
Automatically generated meeting summaries, including key discussion points and action items.
Delivered consistent, structured summaries to all meeting participants.
Improved post-meeting follow-ups and action tracking.
RFP GPT
Q&A bot for client pitches and case studies.
Enabled sales teams to quickly find relevant case studies, previous RFP responses, and client pitch materials.
Accelerated RFP response time and improved content accuracy.
The Results: Driving Operational Excellence with AI
The AI-powered applications delivered significant improvements across various business functions:
50% Reduction in Contract Review Time
Automated document comparison accelerated contract processing.
60% Increase in IT Helpdesk Efficiency
The Helpdesk Bot handled repetitive queries, freeing up agents for more complex tasks.
Instant Access to Employee Policies
The Employee Policy Bot reduced HR query resolution time from days to seconds.
Consistent Meeting Summaries
Automated meeting notes improved collaboration and follow-ups.
Faster RFP Responses
The RFP GPT accelerated the sales process, helping the firm respond to more RFPs with greater accuracy.
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